We have been made aware of an error which appears to be impacting a small percentage of students and teachers who are attempting to join a Google Meet Session. Sometimes users, when attempting to connect to an active session will get the following error message.
You can’t join this video call
While we suspect that this error may be related to an update from Google related to meeting control settings, we don’t yet have a confirmation.
The important thing to remember is that the meeting host (ie. teacher) can fix this problem by taking the following steps…
- From your Google Classroom page, click on the GEAR icon in the upper-right corner.
2. Scroll down the page and locate your Meet settings (see below). Click on the menu triangle and then select Reset.
3. This will generate a NEW meeting code. Share this new link with students or have them click on the new URL from your Google Classroom page AFTER leaving the original meeting.
We will continue to monitor the situation and provide you with updates as soon as they become available.
Thank-you for your patience.