Introducing Troubleshooting for Google Meet

It can be frustrating when your Google Meet sessions are choppy, blurry, distorted or frozen. These types of errors might indicate that your wi-fi network is unstable. The following tools can help you to troubleshoot these types of issues and better assist the http://helpdesk.susd12.org in fixing the problem.

From the bottom-right corner of the page, click on the dot stack and select Troubleshooting & help.

You will now see important data as it relates to TWO important functions; Network Stability and System Load.

  1. Network Stability measures the quality of your WiFi network connection as it relates to connection delay. In this case, the lower number, the better.

2. System load measures the amount of memory which is being used on your devices as your Google Meet session runs. This can be impacted by running too many browser tabs or applications on your computer.

CPU Usage is a measure of everything that your computer is currently running. High CPU usage means that your computer might not be able to keep up with everything.

If you or your students are having trouble connecting with Google Meet, reviewing the metrics above can help to determine what the SOURCE of the problem is. Knowing the source can help students determine a SOLUTION to the problem.

If your connection delay is above 300 ms, you will want to check your local network by following the steps posted here. Students who consistently have trouble with their home WiFi signal may want to consider having their parents request checking out a mobile hotspot from http://helpdesk.susd12.org

If your CPU Usage is the problem, students should shut down any tabs or apps that may be running on their Chromebook. You can also follow the tips here to help improve your CPU usage.